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תיאור: |
The Field Support Engineer (FSE) is an integral part of the Support Organization. The FSE is responsible for the deployment of current and future products at customer sites. The FSE is also responsible for the on-site and remote support of issues raised by customers. An FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.
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דרישות: |
Duties and Principal Activities
Technical Skills:
• Proficient in UNIX/Linux System Administration
• Proficient in TCP/IP networking
• Knowledgeable in customer support processes and tooling
• Knowledgeable in Microsoft Office
Critical Competencies:
Support Engineer Skills:
• Familiar with support organization tools and procedures
• Able to effectively use support organization tools and techniques to support and resolve customer and product related issues
• Can effectively handle customer generated issues within a timely and effective manner
• Effectively interfaces with customers directly or indirectly to handle their requests
• Initiate and follow through on project actions, milestones and problem resolutions
Customer Satisfaction:
• Contributes significantly to customer satisfaction.
• Interfaces with the customer and project manager to complete assigned task
• Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution.
Communication Skills:
• Communicate effectively with customers and peers
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היקף המשרה: |
מלאה |
עיר/ישוב: |
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תפקיד: |
איש צוות |
שנות ניסיון: |
3 שנים |
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